I need to use the soft phone, as I need both my hands when doing my work. However, the actual "call" will still exist, because my desk phone will continue to ring. The soft phone will not continue to ring, I will have no pop-up to click to answer the call, and it will not show as a "missed call". When I get a call and my softphone rings, roughly 50% of the time the "call" (for lack of a better term) will disappear from my screen.
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